FileZilla Authentication Error
by David J. Stewart
I'm posting this helpful advice because I've had this problem twice
already and each time it was very simply to correct. I am using VPS
hosting. I was using FileZilla and it was working great until I changed my
password, then it stopped working. It's weird to say the least. When I
changed my account password in the WHM area, it wouldn't allow me to
connect to my account using FileZilla anymore. It should, but it didn't.
Anyway, here's what you need to do. Use your WHM password instead of your account password. As crazy as that sounds it works. Also, my login would not work unless I used FTP instead of SFTP, so if you're having trouble logging in, try using both FTP and SFTP. Some VPS providers have you enter something like ftp.mywebsite.com into the host entry box, but other companies have you just enter your IP address. I am not a tech guru and some of the things I am saying may not make sense to a computer whiz, but I'm just an average Joe who wanted to share with everyone my own experience. I couldn't find the answer online, so perhaps now this article will help someone. Almost guaranteed, if your unable to connect with a 530 authentication error, it's because you're not entering the correct data.
My situation was weird, because changing my website's account password within the WHM rendered it useless after that in FileZilla. And the other accounts wouldn't connect to FileZilla either. But my WHM password works for them all in FileZilla now, so I can upload. The WHM password is found (or you can regenerate it by clicking the “regenerate” button) in the V-deck under “Server Controls” in the top menu.
FileZilla login parameters:
Host: For VPS either use your IP address or type "ftp.websitename.whatever extension" (.com, .net, et cetera). For non VPS, use your website "www.mywebsite.com".
User: the name you gave your account which you created in WHM for VPS, or your account username for non VPS. The account username is usually found on the main page of your customer login area.
Password: use the cPanel password for VPS, or if this doesn't work, use the WHM password.
Protocol: It makes a difference which protocol you choose. Get it wrong and you won't be able to connect. Try using "ftp" and "sftp" with each password/username combination if you're unable to connect. I learned this the hard way. In the end, "ftp" worked with my WHM password. Prior to changing my website account password in WHM, my cPanel password worked with "sftp". Go figure.
Login: I've always used "normal" and had no problems.
Don't mess with the other advanced settings unless you have a reason to. But it doesn't hurt to try if you're curious. You can always put them back to original.
A Few Practical Tips On VPS Setup
If you have a VPS hosting account, you have probably created multiple accounts in that VPS account. You create new accounts in the WHM panel or in the cPanel. Either or is fine as far I as know. I've used both. If you already have an existing account and try to create another one, it's just stop you and say that there's already an existing account. No harm done.
The first thing that you need to do is create a text file and save the user names and passwords for three things: your V-deck (customer login) screen, your cPanel and your WHM panel. The password for the WHM is always “root.” If you just got your VPS account, you won't be able to login to cPanel until you create an account for your website (unless the hosting company did it for you) in the WHM area. To create an account, login to WHM and choose "Account Functions" from the left menu. The rest is self-explanatory. If you're not sure if you already have an account, select the menu item below called "List of Accounts."
The user name of your account in shown. You can change the user name by selecting "Modify Account." This can all be done in WHM. The password for the WHM is found in the "Server Controls" area of your V-deck login area. This is the main area of your hosting company where Domain Central is located. It took me months to figure this stuff out, but it's pretty simple once you get the hang of it. I've noticed that the different hosting companies are all using the same setup and software (basically). I signed up at three different VPS companies (out of frustration) and noticed that they all use V-deck, cPanel and WHM. Learn to login to these three windows and you can run your own VPS. I really like VPS. Basically you're hosting your own websites. You set all the controls. You make the decisions. Note that your cPanel user name is the same as your account name, which you specified when you created an account for that particular website in WHM. If your web hosting company did it for you, and they likely did if you purchased a new domain, then just as them for the user name and password.
If all else fails, you can always ask customer support for your login information. Just remember that V-deck, cPanel and WHM are three separate areas, which are serve different purposes. WHM oversees all the websites in your VPS account; whereas you'll have a separate cPanel for each and every website in your VPS plan. That is, if it's setup correctly in my opinion. You definitely want a separate individual account for each website. This makes everything much easier, and if one website goes down for a DMCA copyright complaint or other legal reason, the other website won't be affected. Keep them all separate. I think what I've said so far simplifies things. The online documentation is so confusing and worthless for the new average person trying to work with VPS.
So go into WHM and create a new account. You won't be able to connect with FileZilla to an account that doesn't exist. Once you've created a new account, now you can connect with FileZilla using the same user name that you entered for your new account. Your VPS plan in most cases (if basic like mine) has one IP address. All of your websites are stored online on the VPS server and will be accessed at that IP address. But how does the domain name know which website to access? That's what nameservers are for. So if your website is titled greatday555.org, then your pointers are going to be ns1.greatday555.org and ns2.greatday555.org. That's simple.
Normally your website's pointers point to the name of the hosting company, like ns1.netfirms.com or ns2.netfirms.com, but since you now own your own IP address, you're going to have your own private and unique nameservers that refer to your websites.
You need to ask your domain's registrar to create some private nameservers and provide them your IP address too. The nameservers will be the name of your website, as in the example I just shared with you. Once the domain's registrar creates the new nameservers, you can enter them into your Domain Central area of the V-deck. Within 24-48 hours (usually much sooner I've found), the pointers will redirect to your new website existing on the VPS server. Also, make sure that you UPLOAD your website to the VPS server before you change the pointers, otherwise you'll have a blank webpage. You can use FileZilla to upload your new website to VPS. It is a free program, which is what I always use.
I Recommend Always Purchasing
“Managed” VPS
I had much difficulty when I signed up for VPS, because it was an unmanaged company but I didn't know it. A chat window tech told me that no special skills were required to use VPS, but you DO need some skills if you're not familiar with setting up servers. They wouldn't lift a finger to help me, demanding $75 an hour or forget you. They took my money and for 3 weeks I struggled, asking a hundred questions. In hindsight, I now see that they were deliberately feeding me meaningless information to lead me in circles. I don't recommend Spry. I don't recommend them unless you KNOW how to set everything up yourself. They charge $75 for a cPanel and then $10 per month to have it (and you're not allowed to cancel it once you have it installed, because the server has to be reformatted).
The weird part is that IPower is their sister company, and I highly recommend them, fully managed, no charge for a cPanel, no monthly fee for a cPanel, cheaper per month, free tech support, and I love their terms of service. MP3's and streaming audio are allowed. For their Basic VPS package with 40 GB disk space, 1 GB RAM and 1 TB monthly bandwidth, it cost me $17 per month for a 2-year signup. Add the SafeLock security feature for $13 a year. Also, daily backups for $13 a year. Prices and policies change, so don't quote me on any of this information. Also, I'm not a server technician, so take everything I say with a grain of salt. But I am 100% sincere and believe everything I say to be 100% true. I'm just trying to help others get started with VPS. Use Microsoft Word or some other program and prepare a list of logins, passwords, user names, ftp or sftp and vital information for safe keeping. It gets confusing quick and a week later your mind will go blank if you're like me. The more busy I get, the more I forget things. So type it out. Tape it on the side of your computer for quick reference.
So again, go with managed VPS. This means tech support will help you get setup without pressuring you for money. Managed was even a lot cheaper than unmanaged, go figure. I was being abused at Spry because they were greedy and wanted the money. I wouldn't have signed up if their own customer rep hadn't said that no special skills were needed. Don't you believe it! So save yourself all the hassle, frustration and pain I went through for 21 days and purchase managed VPS from the start. I didn't know the difference until after I had signed up and gone through weeks of headaches, wasted time, deliberate run abounds, and then someone finally explained it to me. Arggghhh! I am a firm believer in word of mouth as a customer. I don't want anyone else to go through what I suffered. And on top of that I am afflicted continually with stenosis, radiculopathy, peripheral neuropathy and cervical osteoarthritis.
Take a look at In Motion Hosting's terms of service and RUN... RUN as fast as you can away from them! They prohibit more than 50,000 files, no this, no that. And check out all the obligations when it comes to billing or canceling your account... whoa! I can't recall if they allow Mp3's and streaming audio, but MANY do not. All I know is that I felt threatened while reading their terms. So read that terms of service. I love FatCow VPS, a great company and you can have audio MP3's and streaming audio. IPower's terms of service is very customer friendly. In Motion Hosting made me feel like I was living in Communist North Korea. I have learned to READ THE TERMS OF SERVICE, because the VPS hosting providers are as different and varied as are people themselves.
VPS is nice, because you're not sharing a server with thousands of customers as with Shared Web Hosting. VPS means Virtual PRIVATE Server, that is, only a small handful of customers share a given computer (server). The disadvantage is that it's a pain to setup if you've never done it before. But once you become familiar with the WHM, cPanel and V-deck and how things work, it gets much easier quickly.
Typically, your WHM login screen can be found by going to:
https://enteryourIPnumberhere:2087
and the cPanel login screen at:
https://enteryourIPnumberhere:2083
You can locate your IP number by logging into the V-deck (main customer area). Save these three login areas (WHM, cPanel and V-deck) to your favorite's bar for future quick reference.
Have a
great day and God bless!
Online Chat Support Outsourced To India
This is just something sad that I think everyone should be aware of. A lot of U.S. companies, tech and otherwise, are contracting out (outsourcing) their 24 hour online chat support to companies in India. As a patriotic American it bothers me to no end. I get sick when I hear news reporters saying that firemen in Scranton, PA are getting paid minimum wage because of the rising costs of oil and health insurance. What liars! America's cities are going broke! The truth is that deindustrialization (the criminal dismantling of Americans sovereignty) is to blame for our faltering economy. The average U.S. citizen doesn't care, which allows the criminal financing interests controlling the U.S. to get away with high crimes and treason, literally.
U.S. corporations by law should be prohibited from outsourcing or relocating jobs oversees. If they want to exploit foreign cheap labor, fine, then move your company to India! Congress has no backbone. Whether our nation is being forced into bogus wars, or Wall Street banks are stealing trillions of dollars from U.S. taxpayers, or U.S. jobs are disappearing to move to foreign soil... Congress has no spine!!! They are the most worthless 535 politicians on the planet, with the exception of a small handful of about 35 of them.
So don't expect quality tech support when you use the online chat window. Expect faulty information, weird dialogue and strange names (some change their names to American names to hide their foreign identity). I tested a chat tech one day. We had finished the chat. He couldn't answer my question about FileZilla, so he gave me a ticket and said he was referring the matter to a higher level of support. So I waited just to see what he'd do next. Then he got bizarre, asking if it would be ok if he left for 3-4 minutes to go get some more information? I said, sure, take your time. About 30 seconds later he typed, "Is that all for today?" I wanted to say, "Are you stupid?," but that wouldn't have been nice, so I just said, "yes, if you're done." It's like trying to communicate with a mindless lemming or a robot.
So keep this in mind when using the chat support feature. You're likely dealing with someone overseas getting paid 15 cents an hour and can't understand plain English. It's frustrating when a support ticket takes 24 hours to receive a response, and the only alternative is to start a chat with outsourced cheap inferior foreign labor overseas. It is tragic what has happened to the United States!
1st Thessalonians 5:25, “Brethren, pray for us.”
Ye Must Be Born Again!
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You Need HIS Righteousness!
